Purpose

This Policy applies in relation to all information that We collect from you and is kept strictly confidential and is only for use by Us to any third parties as authorised by You by your continued use of our Site and Mobile App. The Products and Services are not directed or intended for children under the age of 16. We may however collect Personal Data and Health Information about children below the age of 16 years of age with a parent or guardians' explicit consent.

We will alert you about any changes by updating the "Last Updated" date of this Policy. We are bound by the Australian Privacy Principles and the Privacy Act. We follow the Data Protection Laws.

The purpose of the Policy is to:

clearly communicate Our handling of information;
enhance transparency; and
give individuals a better and more complete understanding of the Personal Data collected and the way We handle that information.

This Policy applies to all persons who uses Our Site and App.

Definitions

Unless otherwise defined herein capitalised terms and expressions shall have the following meaning:

"Complaint Handler" means the Customer Service;
"Complaint Handler Email Address" means support@optihealthgroup.com;
"Data Protection Laws" means the Privacy Act, Australian Privacy Principles, EU Data Protection Laws; Health Records and Information Privacy Act 2002 all relevant Privacy Laws within Australian States and Territories and, to the extent applicable, the data protection or privacy laws of any other country.
"Data Controller" means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of the Site and Mobile App. The Data Controller, unless otherwise specified, is always Us.
"Data Processors" means the natural or legal person, public authority, agency, or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
"Health Information" means your Personal Data relating to your health and healthcare and may include information collected in connection with the provision of a health service.
"EU" means the European Union
"GDPR" means General Data Protection Regulation 2016/679;
"App" means the Optihealth Group cloud based and mobile apps and software solutions (Sensacare);
"Personal Data" has the meaning detailed in Clause 3.1(a) of this Policy;
"Policy" means this Data Privacy Policy and Schedule (if any);
"Privacy Act" means the Privacy Act 1988 (Cth);
"Products" means Sensacare devices, cloud based and mobile apps and software solutions;
"Us, Our, We" means Optihealth Group;
"Services" means the services as defined in the End User License Agreement or those as defined in the contractual agreement between Optihealth Group and each individual client;
"Site" means www.optihealthgroup.com.au and www.sensacare.com.au;
"UK" means the United Kingdom.

Collection of Personal Information

We only collect Personal Data for the purpose of Our Products and Services and We may collect and store personal information about you. The manner in which We will collect your Personal Data will depend on the manner in which you engage with Us either through the Application (Web or Mobile) or Site and includes:

Personal Data - Personally identifiable information, such as your name, address, email address, and telephone number, and demographic information, such as your age, gender, hometown, interests and Health Information that you voluntarily give to Us when you choose to participate in various activities related to Us and Our Products and Services including profile registration, online chat and message boards.
Derivative Data - Information Our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
Application Information - If you connect using Our Mobile App, we may collect various types of information including location data, device access permissions, and push notification preferences.

Use of Your Information

We are an Australian based company with subsidiaries and affiliates in various countries worldwide. We may transfer your Personal Data to other countries which may not have the same data protection laws as the country in which you initially provided the information, but We will protect your Personal Data in accordance with this Data Privacy Policy.

Legal Basis of Processing

We may process Personal Data relating to You if one of the following applies:

You have given your consent for one or more specific purposes
Processing is necessary for the performance of an agreement with You
Processing is necessary for compliance with a legal obligation
Processing is related to a task carried out in the public interest
Processing is necessary for the purposes of legitimate interests pursued by Us or a third party

Your Rights as an EU or UK Resident

If you are a resident of the EU or UK, you have various rights including:

Right to be informed
Right of access
Right to rectification
Right to object
Right to restriction of processing
Right to erasure or to be forgotten
Right to data portability
Right not to be subject to automated processing

Complaint Handling

You may complain about the way We handle your personal information. A complaint should be made in writing to our Complaint Handler Email Address. On receipt, the complaint is referred to the Complaint Handler.

You can make a complaint regarding the misuse of your Personal Information at the relevant Statutory body that applies to the country in which you reside. For Australian residents, complaints can be made to the Office of the Australian Information Commissioner about the handling of their personal information by private sector organisations covered by the Privacy Act.

Optihealth Group Privacy Policy