Optihealth Group Privacy Policy

Last Updated January 2025

This Privacy Policy applies to all information that we collect from you and is kept strictly confidential. The Products and Services are not directed or intended for children under the age of 16. We may, however, collect Personal Data and Health Information about children below the age of 16 with explicit parental or guardian consent.

We will alert you about any changes by updating the "Last Updated" date of this Policy. We are bound by the Australian Privacy Principles and the Privacy Act 1988 (Cth). We follow all applicable Data Protection Laws.

1. Purpose of This Policy

The purpose of this Privacy Policy is to:

  • Clearly communicate our handling of personal information;
  • Enhance transparency in our data practices;
  • Give individuals a better and more complete understanding of the Personal Data we collect and how we handle that information.

This Policy applies to all persons who use our Site, Mobile App, and Services.

2. Definitions

Unless otherwise defined herein, capitalised terms and expressions shall have the following meanings:

  • App: The Optihealth Group cloud-based and mobile apps and software solutions (Sensacare);
  • Complaint Handler: Our Customer Service team;
  • Complaint Handler Email Address: support@optihealthgroup.com;
  • Data Controller: The natural or legal person who determines the purposes and means of processing Personal Data. Unless otherwise specified, this is Optihealth Group;
  • Data Processors: Natural or legal persons who process Personal Data on behalf of the Data Controller;
  • Data Protection Laws: The Privacy Act 1988 (Cth), Australian Privacy Principles, EU Data Protection Laws, Health Records and Information Privacy Act 2002, and all relevant privacy laws within Australian States and Territories;
  • EU: The European Union;
  • GDPR: General Data Protection Regulation 2016/679;
  • Health Information: Personal Data relating to your health and healthcare, including information collected in connection with health service provision;
  • Personal Data: Information that can identify you as an individual (detailed in Section 3);
  • Policy: This Privacy Policy and any schedules;
  • Privacy Act: The Privacy Act 1988 (Cth);
  • Products: Sensacare devices, cloud-based and mobile apps, and software solutions;
  • Services: The services defined in our End User License Agreement or contractual agreements;
  • Site: www.optihealthgroup.com.au and www.sensacare.com.au;
  • UK: The United Kingdom;
  • Us, Our, We: Optihealth Group Pty Ltd and its related entities.

3. Collection of Personal Information

We only collect Personal Data for the purpose of providing our Products and Services. The manner in which we collect your Personal Data depends on how you engage with us through our Application (Web or Mobile) or Site.

3.1 Types of Information We Collect

  • Personal Data: Personally identifiable information such as your name, address, email address, telephone number, demographic information (age, gender, hometown, interests), and Health Information that you voluntarily provide when participating in activities related to our Products and Services, including profile registration, online chat, and message boards.
  • Derivative Data: Information our servers automatically collect when you access our Site, such as your IP address, browser type, operating system, access times, and pages viewed directly before and after accessing our Site.
  • Application Information: If you connect using our Mobile App, we may collect location data, device access permissions, and push notification preferences.

4. Use of Your Information

We are an Australian-based company with subsidiaries and affiliates in various countries worldwide. We may transfer your Personal Data to other countries which may not have the same data protection laws as the country in which you initially provided the information. However, we will protect your Personal Data in accordance with this Privacy Policy regardless of where it is processed.

4.1 How We Use Your Information

We use your Personal Data to:

  • Provide and maintain our Products and Services;
  • Process transactions and manage your account;
  • Communicate with you about our services;
  • Improve our Products and Services;
  • Comply with legal obligations;
  • Protect our rights and the rights of others.

5. Legal Basis for Processing

We may process Personal Data relating to you if one of the following applies:

  • You have given your consent for one or more specific purposes;
  • Processing is necessary for the performance of an agreement with you;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is related to a task carried out in the public interest;
  • Processing is necessary for the purposes of legitimate interests pursued by us or a third party.

6. Data Security and Storage

We implement appropriate technical and organisational security measures to protect your Personal Data against unauthorised or unlawful processing, accidental loss, destruction, or damage. Our security measures include:

  • Encryption of data in transit and at rest;
  • Regular security assessments and audits;
  • Access controls and authentication measures;
  • Employee training on data protection;
  • Compliance with ISO 27001 standards.

7. Your Rights as an EU or UK Resident

If you are a resident of the EU or UK, you have the following rights regarding your Personal Data:

  • Right to be informed: About how your data is being processed;
  • Right of access: To request copies of your Personal Data;
  • Right to rectification: To request correction of inaccurate data;
  • Right to object: To object to certain types of processing;
  • Right to restriction of processing: To request limitation of processing;
  • Right to erasure (right to be forgotten): To request deletion of your data;
  • Right to data portability: To request transfer of your data;
  • Right not to be subject to automated processing: Including profiling and automated decision-making.

To exercise any of these rights, please contact us using the details provided in Section 9.

8. Data Retention

We retain your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining retention periods, we consider:

  • The nature and sensitivity of the Personal Data;
  • The risk of harm from unauthorised use or disclosure;
  • The purposes for which we process the data;
  • Legal and regulatory requirements.

9. Contact Us and Complaint Handling

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

9.1 Making a Complaint

You may complain about the way we handle your personal information. A complaint should be made in writing to our Complaint Handler Email Address. Upon receipt, the complaint is referred to our Complaint Handler.

You can also make a complaint regarding the misuse of your Personal Information to the relevant statutory body that applies to the country in which you reside. For Australian residents, complaints can be made to the Office of the Australian Information Commissioner about the handling of their personal information by private sector organisations covered by the Privacy Act.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the "Last Updated" date at the top of this Policy and, where appropriate, by other means such as email notification.

For any enquiries, please contact: support@optihealthgroup.com