Thank you for visiting the website of OptiHealth Group. This website is owned and operated by OptiHealth Group Pty Ltd (ABN [Insert ABN]). By accessing and/or using our website and related services, you agree to these Terms and Conditions, which incorporate our Privacy Policy. If you do not agree to these Terms, you must immediately cease using our website and application.

In these Terms, "OptiHealth Group", "we", "us" or "our" refers to OptiHealth Group Pty Ltd and its related entities. "Users" or "Members" refers to patients, healthcare providers, and commercial partners.

1. Registration

Certain features of our website or application require user registration. When registering, you will provide personal information such as your name, address, email, phone number, and other relevant details. You agree that all information provided is accurate and current. Your information is managed in accordance with our Privacy Policy.

Upon registration, you will be assigned a username and password. You are responsible for keeping this information confidential and for all activities under your account.

To register, you must:

Be at least 18 years old;
Have the legal capacity to enter into binding agreements;
Agree to use the site in accordance with these Terms.

2. Definitions

Australian Consumer Law: Statutory protections for consumers under Australian law.
Australian Privacy Principles: National standards governing the handling of personal information.
Consent: Voluntary agreement by a user for OptiHealth Group to collect and process personal data.
Data Collection: Minimal personal data is collected solely for user verification and service provision.
Data Deletion: Users may request deletion of personal data; such requests will be honoured per our response timeframe in section 6.
Data Privacy: Measures to prevent unauthorized access, use, or disclosure of personal information.
Data Retention: Secure storage of data, including health metrics from integrated platforms (e.g., Apple Health, Google Fit).
Data Security: Protective protocols to ensure data integrity and confidentiality.
ISO 27001: Information security standard followed by OptiHealth Group.
Personal Data: Identifiable information about individuals, such as that provided during registration.
Privacy Act (1988): Primary legislation protecting personal information in Australia.
Regulatory Compliance: Our commitment to adhering to all applicable laws and regulations.
Services Agreement: Agreement outlining the delivery of services between OptiHealth Group and clients.
Support: Assistance offered to users for account-related and technical matters.
User Accessibility: The ease with which users can engage with our website and services.

3. User Accessibility

We aim to ensure our website and app are accessible, user-friendly, and continuously improved based on user feedback.

4. Regulatory Compliance

OptiHealth Group adheres to Australian health, privacy, and data security laws and follows ISO 27001 standards. Regular audits are conducted to maintain and enhance compliance.

5. Data Retention, Protection and Privacy

We collect and retain limited personal and health-related data necessary to:

Provide access to our services;
Assist with healthcare coordination;
Send service and system communications;
Comply with legal obligations.

Data may be shared with service providers or legal authorities as required. Please refer to our Privacy Policy for full details. By using our services, you consent to the collection, use, and disclosure of your data as described.

6. Data Deletion

Users may submit deletion requests via our support portal. Upon receipt, we will:

Verify the request and legal obligations;
Use secure deletion methods appropriate to data sensitivity;
Log and verify all deletion activities.

7. Accuracy, Completeness, and Timeliness

The content provided is for general information. While we aim for accuracy, we do not guarantee completeness or timeliness. Users should exercise caution and confirm information independently.

We are not liable for damage resulting from the use of our website or linked sites. We may update site content and these Terms without prior notice.

8. Purchases

Our goods and services are provided in accordance with Australian Consumer Law. Additional warranties or conditions are excluded to the extent permissible by law.

9. Linked Sites

Our website may contain links to third-party sites. These links are for convenience only and do not constitute endorsement. We are not responsible for external content or availability.

10. Intellectual Property Rights

All website content is owned or licensed by OptiHealth Group. Users may access and view content but may not reproduce, distribute, or modify content without express permission.

11. Unacceptable Activity

You must not:

Violate privacy rights;
Upload harmful software or viruses;
Defame or harass individuals or entities;
Post inappropriate or unlawful content.

We reserve the right to remove any content posted in breach of these rules.

12. Warranties and Disclaimers

We provide no guarantees regarding the accuracy, security, or uninterrupted availability of our website. Access may be restricted or terminated at our discretion.

13. Liability

To the fullest extent permitted by law, we disclaim liability for losses arising from use of our website, including errors, outages, or data inaccuracies.

14. Jurisdiction and Governing Law

These Terms are governed by the laws of Victoria and the Privacy Act (1988). You submit to the non-exclusive jurisdiction of the courts of Victoria.

For any enquiries, please contact: hello@optihealthgroup.com

Website Terms and Conditions